FAQ

We are proud to offer a well-rounded selection of teas including black and green teas, handcrafted herbal teas and fruit tea blends. 

All tea comes from the "Camellia sinensis", an evergreen shrub that may grow up to 60 feet in the wild. When cultivated for harvest the tea bushes are kept to a height of about three feet. There are over 3000 varieties of tea each with its own specific characteristics. Tea comes from one bush, and where the tea is grown, the climate, soil conditions, and how the tea is processed, determines the flavor characteristics of the tea.

Tea is harvested after each flush - the sprouting of the top two leaves and bud. The top two leaves and bud are hand-plucked and then processed into any of the four types of tea, which are Black, Green, Oolong, and White.

Black tea is withered, fully oxidized and dried. Black tea yields a hearty, amber-colored brew. Some of the popular black teas include English Breakfast and Darjeeling.

Green tea skips the oxidizing step. It is simply withered and then dried. It has a more delicate taste and is pale green/golden in color.

Oolong tea, popular in China, is withered, partially oxidized, and dried. Oolong is a cross between black and green tea in color and taste.

White tea is the least processed. A very rare tea from China, White tea is not oxidized or rolled, but simply withered and dried by steaming.

Herbal teas are packaged like tea, infused like tea, and enjoyed like tea, however, the herbs do not come from the camellia sinensis bush and therefore are not teas. Herbal teas are made of grasses like lemongrass, barks like cinnamon, fruits like orange peel, flowers like chamomile and hibiscus, and many other botanicals.

Where does the product come from?

Most all of our botanicals/Teas are sourced directly from the farmers and growers—this allows us to provide you with premium products at competitive prices.

What is natural fruit flavor?

The term natural flavor or natural flavoring means the essential oil, oleoresin, essence or extractive, protein hydrolysate, distillate, or any product of enzymolysis, which contains the flavoring constituents derived from a spice, fruit or fruit juice.

In short natural flavors include the natural essence or extractives obtained from plant material.

Shipping?

Free shipping on carts over $25. Only in USA (Excluding AK and HI). We also ship to Canada.

Where does it ship from?

Sioux Falls, South Dakota, USA. Average order send is within 24 hours. Average shipping time is within 2 days.

Storage?

A cool, dry, dark place is the best way to store herbs, spices, and teas. A well-sealed glass jar in your kitchen cabinet will work fine.

Is this product irradiated?

All of our products are free from irradiation.

Does this product contain gluten?

When sourcing new products, we specify that they do not contain any gluten.

However, our facility is not certified as a gluten-free facility. We don't make gluten-free claims for any other products because even tiny amounts of gluten can be a problem for some people, and these may be present in the facilities of our suppliers of ingredients.

What kind of 2 oz resealable pouch is it?

Thick barrier material protects items from moisture, gas, and odor. FDA and USDA compliant.

Are you fair trade company?

Yes, we are a fair trade company.

What is a fair trade?

Fair Trade empowers farmers and farm workers to lift themselves out of poverty by investing in their farms and communities, protecting the environment, and developing the business skills necessary to compete in the global marketplace.

Fair Trade is much more than a fair price!  Fair Trade principles include:

  • Fair price: Democratically organized farmer groups receive a guaranteed minimum floor price and an additional premium for certified organic products. Farmer organizations are also eligible for pre-harvest credit.

  • Fair labor conditions: Workers on Fair Trade farms enjoy the freedom of association, safe working conditions, and living wages. Forced child labor is strictly prohibited. 

  • Direct trade: With Fair Trade, importers purchase from Fair Trade producer groups as directly as possible, eliminating unnecessary middlemen and empowering farmers to develop the business capacity necessary to compete in the global marketplace. 

  • Democratic and transparent organizations: Fair Trade farmers and farm workers decide democratically how to invest Fair Trade revenues. 

  • Community development: Fair Trade farmers and farm workers invest Fair Trade premiums in social and business development projects like scholarship programs, quality improvement training, and organic certification. 

  • Environmental sustainability: Harmful agrochemicals and GMOs are strictly prohibited in favor of environmentally sustainable farming methods that protect farmers’ health and preserve valuable ecosystems for future generations.


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